One of the largest Multi-System Operators (MSO) in the broadband industry had been systematically migrating its subscriber billing and workforce automation systems, utilizing the services of the Cliintel Consulting team to maintain service levels and improve efficiency in the field. The success of the migration increased the efficiency of staff labor and enabled a reduction in contract labor, which allowed the MSO to realize an immediate net profit.
http://cliintel.com/broadband-cable-and-telecom-case-study/
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